1malaysia Privacy Policy — Your Personal Data Protection

1malaysia collects your personal information through various channels when you register, use the platform or interact with our support team. All information is collected only when necessary and for clearly defined purposes.

Information you provide directly:

• Full name as shown on a valid identification document
• Active email address and phone number
• Date of birth and nationality information
• Bank account details or payment method for deposits and withdrawals
• Copies of KYC documents such as identity card, passport or utility bill
• Correspondence with our customer support team

Information collected automatically:

• IP address and network information during gaming sessions
• Device type, operating system and web browser version used
• Gaming activity log data including login times, game types and wagering amounts
• Cookie and similar tracking technology information

We use the personal data collected for specific and limited purposes. Below is a detailed description of how your data is used on the 1malaysia platform:

• Account management: To register, verify and manage your account, including processing deposits and withdrawals securely.
• Identity verification (KYC): To verify that you meet the minimum age requirement and to prevent the use of false identities or account fraud.
• Customer support: To respond to enquiries, resolve complaints and provide the technical assistance you need.
• Platform security: To detect and prevent fraudulent activity, hacking or any security threats to your account.
• Legal compliance: To fulfil reporting obligations to relevant authorities as required by Malaysian law.
• Marketing communications: With your consent, to send you information about relevant promotions, bonuses and platform updates.
• Service improvement: To analyse aggregated usage patterns in order to improve the user experience on our platform.

We will not use your data for any other purpose without first obtaining your consent. If you do not wish to receive marketing communications, you may opt out at any time through your account settings.

1malaysia maintains a strict data-sharing policy. We do not sell, rent or transfer your personal data to third parties for their own marketing purposes. Data sharing only occurs in the following limited situations:

• Payment processor: Required transaction information is shared with authorised payment service providers to process your deposits and withdrawals.
• Game software provider: Minimum technical data is shared with our game providers to ensure a smooth gaming experience for you.
• Legal authorities: We may be required to disclose certain information to government authorities or law enforcement bodies when there is a legally valid directive to do so.
• Analytics services: Anonymised data (with no personally identifiable information) may be shared with analytics platforms to help us understand general usage patterns.

All third parties handling your data are required to comply with strict confidentiality agreements and data protection standards equivalent to our own policy. We conduct periodic reviews of all our third-party partners to ensure ongoing compliance.

1malaysia uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, gaming sessions and security. These cookies cannot be disabled.
• Performance cookies: Helps us understand how users interact with our platform so we can continuously improve it.
• Preference cookies: Saves your preferences such as language, currency and display settings so you do not need to reconfigure them each time.
• Security cookies: Used to detect and prevent fraudulent activity and to keep your gaming sessions secure.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, please refer to your web browser's help documentation.

We implement a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

• End-to-end data encryption using TLS 1.3 protocol for all communications within the platform
• Encryption of data at rest within databases using AES-256 encryption
• Use of two-factor authentication (2FA) for admin and player account access
• Round-the-clock 24/7 security monitoring by our information security team
• Regular penetration testing by accredited third-party security firms
• Mandatory security awareness training for all staff who handle user data
• Tested and well-documented incident response procedures

Under Malaysia's Personal Data Protection Act 2010 and applicable data protection regulations, you have the following rights regarding the personal data we hold:

• Right to access: You have the right to request a copy of the personal data we hold about you and to receive an explanation of how it is used.
• Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to any applicable legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that your personal data be transferred to another party in a machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team. We will process your request within 30 business days. For more complex cases, this period may be extended with written notice to you.

In operating the 1malaysia platform, your personal data may be transferred to and stored on servers located outside Malaysia. Such transfers are only carried out when necessary to provide our services and are subject to adequate safeguards.

We ensure that all cross-border data transfers are protected through the following mechanisms:

• Legally binding data processing agreements with all data recipients outside Malaysia
• Data protection assessments for each transfer destination to ensure an equivalent level of protection
• Use of standard contractual clauses recognised for international data transfers

The 1malaysia platform does not contain links to third-party websites. However, in cases where such links exist (for example, links to game providers), please note that our Privacy Policy does not apply to those websites. We are not responsible for the privacy practices or content of any external websites you may visit.

We encourage you to read the privacy policy of any third-party website you visit. Please note that only 1malaysia.win is covered by this Privacy Policy.

The 1malaysia platform is intended for adult users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that a minor has registered an account using inaccurate information, we will close the account immediately and delete all associated data. Parents or guardians who suspect their child has registered on this platform are urged to contact us immediately.

1malaysia reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or service improvements. The effective date at the top of this document will be updated whenever changes are made.

In the event of significant changes, we will notify you via your registered email or through a prominent notice on our platform before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of the 1malaysia platform after any changes to the Privacy Policy take effect will be deemed as acceptance of the updated terms.

If you have any questions, concerns or complaints regarding how we handle your personal data, the 1malaysia privacy and support team is here to help.

• 24/7 live chat accessible directly via the 1malaysia platform or mobile app
• Privacy Email: [email protected]
• Page FAQ us for frequently asked questions about privacy and data security