Terms and Conditions of Use for the 1malaysia Platform

To register and use the services of 1malaysia, you must meet the following eligibility requirements without exception. Failure to meet any of these requirements may result in the termination of your account at any time.

• You must be at least 18 years of age at the time of registration.
• You must register with accurate, truthful, and up-to-date personal information. False or misleading information is grounds for immediate account termination.
• Each individual is only permitted to register one account. Duplicate accounts or accounts used by more than one person are prohibited.
• You must not be on any active self-exclusion list or any recognized gambling prohibition list.
• Use of this platform must not conflict with the laws of the country or region in which you reside.

During registration, you are required to provide a valid email address, your full name as per your identification document, an active phone number, and valid payment information. 1malaysia reserves the right to request additional supporting documents to verify your identity at any time, particularly before processing withdrawal requests.

You are solely responsible for the security of your account, including your password and login credentials. 1malaysia shall not be liable for any losses arising from your failure to keep your account information confidential.

• Never share your account password with anyone, including family members or friends.
• Always log out after using the platform, especially on shared devices.
• Enable two-factor authentication (2FA) for an extra layer of security on your account.
• Report to our support team immediately if you suspect any unauthorized activity in your account.
• You are responsible for all wagering activity conducted through your account, whether carried out by you or by any other party using your account with your permission.

1malaysia reserves the right to temporarily suspend or restrict an account if suspicious or unusual activity is detected. This is done to protect player safety and platform integrity. Our support team will contact you to resolve any verification issues that arise.

1malaysia supports a wide range of local Malaysian payment methods to make deposits and withdrawals easy. All financial transactions are processed through secure channels protected by high-level encryption.

Deposit:

• The minimum deposit amount is as stated on the platform's deposit page at the time of the transaction.
• Deposited funds are typically credited to your account within minutes after payment confirmation is received.
• You may only deposit funds using a payment method registered in your own name. Third-party payments are not accepted.
• 1malaysia is not responsible for delays caused by third parties such as banks or payment processors.

Withdrawal:

• Withdrawal requests will be processed once KYC verification is complete and all applicable bonus requirements have been met.
• Minimum and maximum withdrawal limits are as stated on the withdrawal page at the time of the request.
• Withdrawals are processed to the same payment method used for your deposit, except in certain circumstances approved by management.
• VIP members enjoy faster withdrawal processing compared to standard members.

1malaysia offers a wide range of bonuses and promotions to registered members, including welcome bonuses, reload bonuses, cashback, and seasonal promotions. All bonuses are subject to specific terms and conditions.

• Each bonus has its own rollover requirement that must be fulfilled before a withdrawal is permitted.
• The validity period of each bonus is stated in its respective promotional terms and cannot be extended except with special approval from management.
• Each bonus may only be claimed once per player, household, IP address, device, or payment method, unless otherwise stated.
• 1malaysia reserves the right to cancel or modify any promotion at any time without prior notice.
• Any attempt to abuse the bonus system, including opening multiple accounts to claim bonuses repeatedly, will result in the cancellation of all bonuses and account termination.

All games on the 1malaysia platform are operated using fair, audited software. The Random Number Generator (RNG) used has been independently verified by a third party to ensure that every game outcome is random and cannot be manipulated.

• Players must comply with the specific rules of each game as stated in the respective game interface.
• The use of automation software, bots, or computer-assisted tools to gain an unfair advantage in any game is strictly prohibited.
• In the event of a technical disruption during a game session, any incomplete transactions will be settled based on our server records, which are considered final.
• Wins resulting from software errors or system malfunctions are considered invalid and will not be paid out.
• 1malaysia reserves the right to void any wager suspected of involving fraud, hacking, or system exploitation.

Protecting your personal data is our top priority. 1malaysia uses 256-bit SSL encryption for all communications between your device and our servers, ensuring your personal and financial information remains secure at all times.

• Your personal information is collected and processed in accordance with our Privacy Policy, which can be found at Privacy Policy page.
• We will not sell, rent, or share your personal information with third parties without your consent, except as required by law.
• Your data may be shared with relevant authorities if we receive a valid legal order to do so.
• You have the right to request a copy of your personal data or to request its deletion, subject to applicable legal compliance requirements.

1malaysia cares about the well-being of every player. We believe gambling should remain a form of entertainment, and we provide a variety of tools to help you stay in control.

• You can set daily, weekly, or monthly deposit limits through your account settings.
• Temporary self-break and permanent self-exclusion options are available to all members at any time.
• If you feel that gaming has negatively impacted your life, please contact our support team — we are ready to help and connect you with professional assistance resources.
• 1malaysia will not send promotions to members who have applied for self-exclusion or have set specific gaming limits.

More information about our responsible gaming program is available at Responsible Gaming page.

All content on the 1malaysia platform, including logos, designs, text, graphics, user interfaces, software, and source code, is the exclusive property of 1malaysia or our licensors and is protected by applicable intellectual property laws.

• You may not copy, distribute, modify, or use any content on the platform without written permission from 1malaysia.
• Use of the 1malaysia brand name, logo, or trademarks for personal or commercial purposes without authorization is strictly prohibited.
• Any infringement of intellectual property rights may result in legal action.

1malaysia shall not be liable for any direct, indirect, incidental, or consequential losses you may suffer as a result of using our platform, including but not limited to:

• Financial losses arising from wagering activity on the platform.
• Service disruptions due to system maintenance, technical issues, or circumstances beyond our control.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.
• Delays in transaction processing caused by third parties such as banks or payment processors.

Either you or 1malaysia may terminate your account at any time, subject to the following conditions:

Termination by Player:

• You may request account closure at any time by contacting our support team.
• Prior to closure, all eligible balances will be refunded to you after deducting any bonuses that have not met the rollover requirements.

Termination by 1malaysia:

• 1malaysia reserves the right to terminate your account without notice if you breach any terms in this document.
• Termination due to fraud, multiple account ownership, or system abuse will result in forfeiture of all balances and bonuses without any refund.
• For terminations due to reasons other than a breach, any eligible balance will be returned to you within a reasonable timeframe.

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which 1malaysia is registered and operates. Any disputes arising from or in connection with these Terms and Conditions shall first be resolved through negotiation between both parties.

If negotiations fail to reach a resolution within 30 days, the dispute will be referred to arbitration or a court of competent jurisdiction. By using our platform, you agree to be bound by this dispute resolution process.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the 1malaysia support team is available to assist you at any time, 24 hours a day, 7 days a week.

You can reach us via:

• Live chat is available directly within the 1malaysia platform or mobile app.
• Support email: [email protected]
• Page FAQ where we answer questions frequently asked by players.